Oct 31, 2019
In this podcast episode, Bert joins Bryan to talk about what he has learned to help prevent the dreaded callback on the job.
Callbacks are bad news for customer service, time, and profit. However, the highest cost is the inconvenience caused to the customer. To reduce callbacks, Bert recommends communicating...
Oct 29, 2019
This short podcast is for the newbies out there. For HVAC trade newbies, Bryan recommends applying 7 tips to help you win.
When you start off in the trades, you'll want to check your mindset. Successful HVAC technicians are usually humble; recognize that you don't know everything. The truth is that nobody...
Oct 24, 2019
Jim Bergmann returns to the podcast to talk about the power quality meter. He also discusses what it is good for and how to use one.
A power quality meter accounts for the power factor in its measurements, and it measures true power in watts. We can notice failing capacitors and other issues that can cause a device to...
Oct 22, 2019
In this short podcast, Bryan talks through (once again) what REALLY causes capacitors to fail and what we can do about it.
High temperatures and overvoltage (NOT undervoltage) are what cause capacitors to fail. (There are also some poor manufacturing practices out there. Remember: they should be just foil and...
Oct 20, 2019
Eric Mele, Eric Kaiser, and John Oaks come on the podcast to talk about commercial PM best practices and what matters most.
Drain cleaning is a critical part of the standard commercial PM. You must assess the drainage situation (pitch, length, location, etc.) to plan your cleaning strategy and arrive at the best...