Apr 28, 2017
In this podcast, Jeff Neiman shares an overview of his chiller startup procedure and some things he looks out for when starting a chiller after the initial chiller installation.
The actual chiller startup is typically the factory's responsibility (per the manufacturer); however, the "startup" that we're talking about...
Apr 25, 2017
In this episode, Bryan speaks with James Bowman from Rectorseal about hard start kits, PTCR devices, run capacitors, compressor overheating, and the Kick Start product. We also go pretty in-depth on potential relays and how they operate.
Hard start kits are mechanical potential relays connected to a capacitor, and they...
Apr 21, 2017
In part 2 of this conversation, we go through the condensing unit and wrap up the call with our no-fluff customer service best practices.
The service call
A thorough inspection is critical on any residential service call. A service call is an opportunity to check the integrity of the unit and the cleanliness of the...
Apr 20, 2017
This is part 1 of 2 on the soft skills practices of approaching and completing a residential service call in the best manner possible.
Before the service call and good housekeeping
Before a technician even leaves to go to work, they need to get their head in the game. Be ready to face the day by showering, shaving, and...
Apr 18, 2017
In this podcast episode, Bryan talks about grounding and some common misunderstandings related to ground, neutral, ground rods, and lightning.
The common phrase that "current goes to ground" is a myth. The transformer (or the power source) that feeds a building creates a potential difference in charges (voltage);...