Apr 8, 2021
In this podcast episode, Bryan and Eric Kaiser discuss the right and wrong way to do HVAC/R jobs and approach HVAC/R work.
Breaking things down into "right" and "wrong" categories is a rather simple way to approach a problem; we throw nuance and alternatives out the window, which can be worse than doing something "wrong." Instead of viewing things as right and wrong, we would be better off if we looked at our objectives and focused on solving problems instead of being right.
Although there are surely correct ways to pull a vacuum, it's more useful to set standards than argue about what's right. Set standards that are appropriate for the situation (the equipment, your tools, your skill level, etc.). Of course, it would also be best if we could try to set our egos aside. We need to have humility and acknowledge that we're all trying to improve for the sake of our customers. That said, we could all benefit from focusing on achieving successful outcomes instead of being "right."
Ultimately, many of our struggles to determine right from wrong can be solved by listening to the customer. Our goal is to tailor our practices to our customers' needs, even in commercial work where customer service isn't as important. Being overly dogmatic doesn't do much to help a customer, and it fails to account for the unique details of each situation we encounter in the field.
Eric and Bryan also discuss:
- The right vs. wrong way binary
- Maturity
- Situational awareness
- Evacuation best practices
- Customer discretion and expectations
- Do aesthetics matter?
- Commercial vs. residential HVAC
- Evaluating suppliers and manufacturers reasonably
- How oil and parts have evolved
- Flowing nitrogen
- Setting goals
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